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What happens when a big multinational company discover that it’s trademark name is being used in a fraudulent way by another business? Should legal action be taken in order to protect its brand?

This occurred some months ago, in April 2015, when a very well-known fashion brand sued an Indian Tapas Restaurant for Trademark infringement. The fashion brand in question was the internationally renowned fashion retailer, Zara and the parties involved were Inditex Group, the Spanish company that owns the famous clothing brand ZARA, and  the Chennai based restaurant, “Zara Tapas Bar”.

It could look like Inditex was taking advantage of its position as a multinational giant in order to create a monopoly over the Trademark term. However, this couldn’t be further from the truth. A brand name is one of the most important intangible assets that a company owns, and should be protected against any action that may discredit it.

This is also the view of the Delhi High Court who ruled in favour of the clothing brand, ordering the restaurant to change its name. The defendant’s main argument was not successful: they claimed that, considering that both companies functioned in different areas of service, it was unlikely that it would cause any confusion amongst potential clients. And, even if this argument could have been valid in any other scenario, the Court Members concluded that the defendants wanted to benefit from the reputation and goodwill of the plaintiff.

The 2 main factors that the Court took into consideration when siding with the Spanish multinational were:

  1. The nature of use of the mark. The Defendant claimed that they were not using the mark ZARA per se, but “Zara Tapas Bar”. However, as its website and pages of social networking showed, it was mostly promoting the brand with emphasis on Zara rather the entire mark Zara Tapas Bar. Moreover, the Defendant associated itself with Spanish products (Tapas), where the plaintiff’s brand originates from. Clearly, leveraging the brand equity built up by Zara (the fashion brand) was demonstrated.
  2. The mark becoming Publici Juris (of public right). The Defendants argued that the mark had became common property and even provided a list of marks containing the name Zara. However, the Court stated that it is the choice of the plaintiff to take legal actions against infringers if they perceive it necessary.

So Trademark infringements can be found between companies operating in different industries, even if, as we have seen, neither them nor their goods and/or services, present any similarities at all. To avoid confusion and future problems it is always recommended to count on a good domain management strategy from the very beginning.

In conclusion, what does this mean for brand owners? Monitoring keywords pertaining to your brand is essential in today’s digital age. Investing a little will save a lot in the long run. Proactively enforcing a brand protection strategy is crucial when protecting your brand and digital assets.

dotNice – experts in digital brand protection
For more information email: brandprotection-emea@dotnice.com

Digital Brand Protection For Start-Ups

Making your start -up a success is no easy feat. Recently Forbes magazine revealed a bleak truth that 9 out of 10 startups fail. It goes without saying that entrepreneurs face many challenges when developing their business into a thriving successful enterprise. One key feature that arises time and time again regarding the failure of a startup is their inability to garner trust from new customers. Without loyal customers, you have no business. One of the greatest challenges facing brands today is building your brand name into something or someone associated as trustworthy. Building this trust with your prospective customers is a true recipe for success. It naturally makes sense that start-ups should protect their online brand identity.

How can a start-up with limited budgets and resources fully safeguard their online identity and brand integrity?
We outlined a list of precautionary steps below on how to safeguard your digital brand presence without breaking the bank!

1. Invest a Little, Save Alot.

Invest a little time and revenue in developing your domain name portfolio. If your business is expanding into new markets, ensure you have trademarks registered in all countries you operate in. Investing a little revenue in trademark monitoring will help you manage your intellectual property assets proficiently. This will allow you to be aware if some third party is trying to harness your brand equity. It also will allow you to identify any case of infringement.

2. Embrace New Opportunities

Optimise your domain name portfolio by registering appropriate new gTLD’s. When used correctly, domain names can be integrated as part of an effective digital marketing campaign for start-ups with limited funds and resources. In this way you can further develop your digital asset portfolio, whilst also generating web traffic to your website. Two birds, one stone!

3. Stay One Step Ahead: Defensive Registrations.

Following on from celebrities like Taylor Swift, Kevin Spacey and Oprah Winfrey, defensively registering ‘controversial’ domain extensions may save your business huge fortunes down the line. Many enterprises are purchasing the domain extension dot-SUCKS in a bid to ensure that opportunistic domain-squatters or brand-hijackers don’t get the chance. Failing to register your brand name with this controversial gTLD could result in your brand falling victim to online slander, brand-jacking and defamatory abuse.

Alternatively, you can turn something bad into something good. Many online brands are choosing to redirect Web traffic from a .SUCKS domain to a ‘customer service forum’ where customer comments can be voiced. This is an excellent example of turning a bad situation into a good one. This would allow you to always stay informed of what your customers think of your product or service and allows you great opportunity to further enhance your customer relationships. Adopting this ethos when your business is still in start-up phase will definitely contribute to your success.

4. Renew, not Regret

Renewing an expired domain name is considerably cheaper than negotiating a domain sale with a third party. In the long run, renewals are cheaper than legal arbitration proceedings. Many start-ups simply would not have the capital to recover a domain name from a domain squatter. Therefore, It is important to make sure you have enough resources to monitor domain expirations, particularly if you have a global presence.

5. Trademark Trolling

All Startups must monitor the domain names related to their trademark. Failing to do so could result in a domain-squatter or typo-squatter registering a web address. Investing a little capital in trademark surveillance services will ultimately save you potentially huge financial costs in the future.

6. Reputation Reporting

It is essential in todays digitised world for startups to monitor their online brand reputation. Web tracker software can provide valuable insights into the public’s perception of your brand or product. Approximately 8 in 10 American consumers read customer reviews prior to purchasing and item or service. In other reports, it was revealed that 73% of prospective customers considered positive consumer reviews as a deciding factor in making them trust a particular brand. As startups begin to scale, it is crucially important that while you establish your online reputation, you also safeguard it from slander. Maintaining awareness of what is being said in the public space (social media, online platforms and peer to peer networks) will be key to your start ups survival.

Although scaling your startup can seem like a daunting task, implementing some of the steps above will ensure your businesses future success in the digital space. Maintaining a solid digital brand protection strategy will assure that your business will not only survive, but thrive.

dotNice International Limited – Experts in Digital Brand Protection
For more information email: brandprotection-emea@dotnice.com

Top Insights on Developing Your Digital Brand Protection Strategy

Digital brand protection is essential to safeguarding your brand. Today more than ever keeping one step ahead in business is crucial to an enterprises success. Whether you’re a scaling SMB or a large multinational corporation, the same principles apply across the board; in order for your business to not only survive, but thrive in todays digital world  you must implement a digital brand protection strategy. Many trademark and business owners are unaware of the daily threats and risks facing their brands’ online.  By developing a brand protection strategy, you not only safeguard your brand, you potentially increase your global reach, enhance your brand awareness and boost your bottom line.

Implementing a brand protection is more important now than ever. Consider the following steps:

1. Revise, Reform and Develop Your Domain Name Portfolio. Strengthen Your Brands Visibility and Online Presence.

The internet was once dominated by a small number of universal top level domains (TLD’s) like .com, .org, .net. Today the ability to register a compelling .com has diminished. With ICANN’s  introduction of thousands of new gTLD’s (generic top level domains) since 2013, there now exists boundless opportunities for enterprises to develop their global reach. Digital brands can now get really creative in developing their domain name portfolio. The new domain name system presents great benefits to businesses allowing for improved SEO, targeted and personalised marketing potential as well as growing prospective client bases. Consulting with domain name specialists to devise your domain name portfolio strategy will be of immense value to your business.

2. Consider Defensive Registrations. Save on Legal Costs.

Unfortunately there is no lotus without mud. The opportunities inherent in the new domain name system also come with a potential increase in cyber-squatting/domain squatting. Opportunistic cyber-squatters set out to purchase, sell and profit from popular domain names. Your brand name could be next if you are not proactive and vigilant. dotNice recommend defensively registering new domain names in markets you currently operate in and also prospective markets that you hope to one day expand into.

3. Familiarise yourself with the URS & UDRP.

This should be a last resort. Filing disputes with the Uniform Domain Name Dispute Resolution policy with ICANN can be a long, tedious and costly process. By taking preventative measures like defensive gTLD registrations you may save your business potentially huge litigation costs. Consulting with experienced intellectual property specialists is an essential to avoiding such litigation. Expert legal advisers can provide strategic insights on how to recover domain names from counterfeiters.

4. Consider Developing Your IDN portfolio. Expand Your Global Reach.

Introducing internationalised domain names (IDN’s) to your existing portfolio allows you to reach your target market in their native language. By incorporating IDN’s you automatically increase your  global reach.

5. Integrate Trademark Monitoring & Surveillance Technology. Stay One Step Ahead.

Brand awareness is everything in today’s digital world. Protecting your brand involves continuous online monitoring of trademark abuses. Utilising technologies that notify you of trademark abuses or even defamatory comments on social media related to your brand will prove indispensable in maintaining your brand identity.

6.Enforce Your Brand Guideline Policy. Cultivate Compliance in Your Company

The internet is all-seeing, all-hearing and all-knowing. What is said once can be remembered forever. Employing a clear compliance policy to employees, partners and affiliates is essential. Continuous surveillance of digital channels using advanced technologies will give you insights on the conversation surrounding your brand. 

7. Ensure Your DNS is Up to Scratch. 

Ensure  you have 100% uptime service level agreements with your DNS service provider to guarantee that your site is consistently available on quality servers. Even intermittent issues with DNS servers can desperately damage your brand through stalling web traffic. Such issues will negatively impact on your bottom line.

dotNice – Experts in Digital Brand Protection Strategy.

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